Frequently asked questions about NorthernBlinds and Tapestries
Have a concern? You’ll probably find the answer to your question on this page. If not, contact us at customerservice@northernblinds.com
1. Is it safe to give my credit card information out over the Internet?
2. When can I talk to someone in customer service?
3. How do I order a window covering?
4. How do I order a tapestry?
5. How accurate are the colour samples that you show on your site?
6. Do you have a catalogue?
7. What is your return policy on window coverings?
8. What is your return policy on tapestries?
9. What forms of payment do you accept?
10. Do you charge sales tax?
11. Shipping window coverings?
12. Shipping of tapestries?
13. What is your privacy policy?
14. Will I receive confirmation of my order?
15. Do you carry products that are not shown on your web site?
1. Is it safe to give my credit card information out over the Internet?
This is the number one question of concern for customers shopping on the Internet. We use technology that ensures your personal and payment information is kept confidential and secure. We deal with a company called BeanStream, which is a certified secure payment processor with over 600 clients. We, ourselves, are a member of the Better Business Bureau and have been in business since 1987. A company can only grow and prosper if it satisfies it customers. If you ever have a concern about us, or our dependability, we want to know about it. Our future depends on our reputation. For more information, refer to our Security Policy.
2. When can I talk to someone in customer service?
You can talk to a customer service representative at 1-877-861-5023 Monday to Friday from 8:30 a.m. to 4:30 p.m. Pacific Standard Time. Outside of these times, you can send us an e-mail message or leave us a voice message and will respond promptly. Please be advised that we will be closed on all Statutory Holidays. 0
3. How do I order a window covering?
Click on the Ready to Order button on the top menu bar and follow the steps to build your own custom blind. If you need detailed information, refer to our How to Shop guide.
4. How do I order tapestries?
You can place an order by:
5. How accurate are the colour samples that you show on your site?
Despite our best efforts, the colours you see on your screen may vary from the actual colour of the product. We represent our product colours as accurately as possible, but different monitors show colours differently. So we cannot guarantee the accuracy, but rest assured, we have showcased colours that are best represented online to give you every confidence in your purchase. If you have any questions please call us at 1-877-861-5023.
6. Do you have a catalogue?
Our web site is our catalogue. If you would like more information on the products we carry, contact our customer service desk at 1-877-861-5023.
7. What is your return policy on window coverings?
We do not accept returns unless there is a manufacturer's defect. We make the blinds to fit your window using your measurements and cannot accept returns on custom made orders.
8. What is your return policy on tapestries?
We have a 30-day satisfaction guarantee (excluding shipping). A full refund will be credited towards another purchase. If you decide not to repurchase, your return will be subject to a 20% re-stocking charge.
9. What forms of payment do you accept?
We accept Visa, MasterCharge, American Express, cashiers cheques and certified cheques.
10. Do you charge sales tax?
Since our company is based in British Columbia, Canada, if you live in Canada, 5% GST will be added to your order. If you live in British Columbia, 5% GST and 7% PST will be added to your order. This will change if taxes are imposed on Internet sales by law.
11. Shipping of window coverings?
There is no charge for shipping within Canada. For orders up to 96" in length we ship by Purolator, DHL and Canpar courier. For oversize orders we use a freight carrier and there may be charges or residential delivery may not be available. We do not ship outside Canada.
12. Shipping of tapestries?
Surface (ground) shipping is free via the postal service in North America. If express service is requested you pay the small extra amount of $10. Outside of North America there is a $25 charge for surface shipping.
13. What is your privacy policy?
Your personal information is safe with us. We do not distribute or sell your personal information to anyone. For more information, refer to our Privacy Policy.
14. Will I receive confirmation of my order?
You will receive an e-mail purchase receipt after you place your order. You will also receive three more messages from us. The first message will provide as estimated ship date for your order. The second message will provide a firm ship date and waybill number for tracking purposes. And a third message will be sent once you have received your new window coverings to make sure that you are happy with your purchase.
15. Do you carry products that are not shown on your web site?
Yes, we do. In fact, we have available a wide variety of upholstery fabrics, drapery fabrics, wallpapers and window fashions, from various manufacturers, that we do not list on site. If you have a specific request for an item that you have seen elsewhere and would like a quote for, e-mail us at customerservice@northernblinds.com or call us toll-free at 1-877-861-5023 and we will make every effort to supply that item, at a competitive price.
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